Choose Better – Using The Right Health Service

Getting The Right Care For You



When you or one of your family is feeling poorly or under the weather there are many different and easily accessible services to help.


Call NHS 111 – your gateway to the NHS


When you need help fast but it’s not an emergency and you are unsure of where to turn to. Sometimes patients head straight for A&E when they have an urgent health problem – but often A&E is not the best service to use as it is designed for emergencies and injuries and can get very busy. Please call NHS 111 first.


NHS 111 is a free telephone service available 24/7 every day of the year. Friendly, highly- trained advisors, supported by experienced nurses and paramedics, can talk through your concerns and offer advice or direct you to the service that can help you best. They will have full details of all local health services, opening hours, which conditions can be treated where and how to get there.


Chat to your local pharmacist


A good starting place when you need rapid health advice and treatment. Pharmacists have over-the-counter medication for everyday ailments and can advise about minor conditions such as:

  • Ear-ache
  • Teething and nappy rash
  • Threadworms
  • Hay fever
  • Cold sores and mouth ulcers
  • Thrush and simple urinary tract infections.
  • Athlete’s foot
  • Diarrhoea
  • Skin rashes, impetigo
  • Allergies
  • Eye infections
  • Coughs, colds, sore throats, blocked nose


Have a well-stocked home first-aid kit


Looking after your own wellbeing should be a top priority.

For minor illnesses that you can treat at home, make sure you have a well-stocked first-aid kit including:

  • Paracetamol or Ibuprofen for pain and/or fever (in adults and children)
  • Anti-diarrhoea medicine
  • Rehydration mixture
  • Plasters
  • A thermometer


Call your GP


If your health need is urgent, your GP surgery can generally offer you same-day support – and local GPs are working hard to make more appointments more available. For less urgent matters, you can make an appointment up to two weeks in advance.

If you have booked an appointment and you then find are unable to attend, please call your practice to let them know. Your GP surgery can offer repeat prescriptions without you having to make an appointment.

To book an appointment or request repeat medications online, please register with your practice. This will enable you to have the ability to arrange appointments and your regular medications at your own convenience.

Find a list of Bracknell Forest and Ascot GPs at:


GP out-of-hours service

If your own GP surgery is closed, please call NHS 111 for help and advice. If you need to discuss your issue with a GP out of hours, NHS 111 will arrange this for you.


Minor injuries and illnesses


You can visit the Bracknell Urgent Care Centre for help with a range of injuries and illness, including:

  • Minor scalds and burns
  • Broken bones (fractures)
  • Cuts, grazes, wounds
  • Minor eye injuries and infections
  • Skin complaints e.g. bites and stings
  • Foreign bodies e.g. splinters
  • Minor head injuries from a low fall
  • Muscle or joint injuries, sprains, strains
  • Localised allergic reactions and infections

Bracknell Urgent Care Centre, Royal Berkshire Bracknell Healthspace, London Road, Bracknell, RG12 9BG.

The Urgent Care Centre is open 8am to 8pm every day of the year and is led by nurses and supported by a GP at all times.

Call 01344 551100.

For more information visit:


Life-threatening conditions – dial 999

Always dial 999 in the event of life-threatening conditions such as:

  • Severe chest pain, difficulty breathing
  • Severe loss of blood
  • Severe burns or scalds
  • Unconsciousness
  • Choking
  • Suspected stroke
  • Seizures or concussion
  • Drowning
  • Severe allergic reactions