Here at EBPCOOH we think it’s really important to listen to our patients and find out what they think of our services. We use this information to improve and adapt our services to suit the local patient population and to deal with any concerns our patients may have.

We collect your views in a variety of different ways:

Comments boxes at Primary Care Centres and Urgent Care Centres

If you’re at one of our sites and you think you’d like to make a comment about something you’ve seen or experienced while using our services, please ask reception for a comment slip.

Patient Surveys at Primary Care Centres and Urgent Care Centres

You might be offered a Patient Survey to complete while you’re at one of our services. You don’t have to fill one out, but anything you have to say is valuable to us so if you’d like to, please ask reception.

If you want to see how we’ve been doing take a look at our most recent Patient Satisfaction Survey Results.

Council Meetings

EBPCOOH’s quarterly Council Meetings take place with a range of staff and health bodies but we also like to invite patient groups like Healthwatch. If you’re part of Healthwatch, or another patient forum, we may be receiving your comments via your nominated individual who attends our council meetings.

Compliments

If you are pleased with your care and treatment, please write to us and let us know as this helps us to develop good practice and improve the quality of care. You may wish to tell the staff who have been involved in your care and we’d be happy to pass your message on.

Concerns and Complaints

If you’d like to make a complaint or raise a concern about something you’ve seen or experienced while using our services, please click here for more information.

Online Survey

If you’d like to leave a comment about our services online, use our Online Patient Survey.