Primary Care

EBPC provide a range of different healthcare services such as out of hours doctors and nurses, emergency dentists, emergency eye treatment, urgent care centres, and walk in centres.

Primary care services are the first point of contact in the healthcare system. Primary care providers typically coordinate other specialist care that the patient may need. This can be from GPs, Nurse Practitioners or Pharmacists.

If you require urgent medical treatment- but it is not a life-threatening emergency when your doctor’s surgery is closed, then you should call 111. Your symptoms will be assessed by an NHS 111 operator, and you will be given the advice you need or directed to the most suitable local service. This could be an appointment with an out of ours doctor or at an urgent care centre, or they may suggest visiting a walk-in centre. Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If it is a life-threatening emergency, please dial 999 and ask for an ambulance.

Primary Care Centres

If the best course of action is for you to see an out of hours doctor face to face, then an appointment can be made for you at one of our primary care centres. These are not walk in centres and arrangements must have been made via 111 for you to be seen at one of these centres.

You will be given a time to attend and seen in order of arrival unless there is a more urgent medical condition.

Out of hours doctors are available if you need urgent medical advice, you are unable to gain access to your GP and you are unsure where to go for treatment.

If you feel unwell and need medical advice but it is not an emergency, then call 111 who will be able to assess your symptoms and arrange out of hours care. NHS 111 is available either online or on the phone 24 hours a day.

Urgent Care Centres

If the best course of action is for you to see a nurse and get treated quickly for a minor injury or ailment, then arrangements will be made via 111 for you to visit an urgent care centre.

Urgent care centres are for injuries or ailments that are less than 48 hours old, or symptoms have appeared within the last 48 hours.

You will be given a time to attend and seen in order of arrival unless there is a more urgent medical condition.

Treatment covers:

• Strains and sprains or suspected broken bones

• Minor head injuries

• Cuts

• Minor scalds and burns

• Bites and stings

• Fever, vomiting and diarrhoea

• Rashes

Walk in Centre

If the best course of action is for you to go to a walk-in centre you do not need to book an appointment, instead you can go along at a time that is most convenient to you.

Walk in centres are GP led and open every day of the week. To visit a walk-in centre, you can be referred by NHS 111, your GP or you can just turn up if you feel this is the best place to treat your condition.

Treatment covers:

• Strains and sprains or suspected broken bones

• Minor head injuries

• Cuts

• Minor scalds and burns

• Bites and stings

• Fever, vomiting and diarrhoea

• Rashes

Dental Emergency

If you require emergency dental treatment you should contact NHS 111. They will assess your symptoms and either give you advice or direct you to the local dental service that can help you the most.

Normal NHS charges will apply if treatment is required. The dentist will be able to give details of these charges.

If you require emergency dental treatment within the hours listed below and are in the East Berkshire area call the dental line direct on: 03000 24 3251

Dental Line Opening Hours:

Monday to Friday:

10.00am – 12.00pm

16.00pm – 18.00pm

19.30pm – 22.00pm

Saturdays, Sundays and bank holidays:

09.00am – 17.00pm