out of hours services

A Quick Guide To Our Out of Hours Services


If you’re reading our blog, you’ll probably know that we provide a wide range of out of hours services to assist you when your doctor’s surgery is closed.

But are you completely clear on these services? We know that if you work outside the medical profession, many of you won’t know the difference between the different services we provide and what you should access and when. To help, we’ve put together this quick guide to our out of hours services so you can act as quickly and efficiently as possible whenever you need our help:



If you need a doctor when your surgery is closed, please call 111. The call operators will be able to tell you whether you need to go to A&E, a primary care centre, an urgent care centre or a walk in centre. Wondering what the difference is? A&E should only be used in an emergency situation. If you’re not sure when to use A&E we can offer guidance on this. If your injuries or ailments are anything less you should make use of one of our other services depending on what the problem is. The 111 call operators will be able to advise you on this.


Primary Care Centres

Primary Care Centres fulfil the same role as doctor’s surgeries but operate out of hours. You are required to make an appointment to attend a primary care centre, in the same way you would to attend your local GP surgery. We operate four primary care centres at Brants Bridge, Herschel Medical Centre, St Marks Hospital and King Edward VII.


Urgent Care Centres

Urgent Care Centres are for the quick treatment of minor injuries and ailments, which are less than 48hours old. At the time of talking to the 111 call operator, they will give you a time slot. Patients are usually seen in order of arrival, unless there is a more urgent medical condition. We operate an Urgent Care Centre out of St. Mark’s Hospital, Maidenhead.


Walk In Centres

Walk In Centres offer just that! No prior appointment is required. You can walk in at a time of your choosing and be seen for advice and treatment for minor injuries and illnesses. NHS Choices provides a detailed list of minor injuries treated at walk in centres.


Minor Injury Units

Like Walk In Centres, Minor Injury Units require no prior appointment. They are usually run by nurses and treat similar injuries to those in walk in centres. A full list of medical conditions treated at Minor Injury Units is outlined in this blog article.



If you require emergency dental treatment out of hours, please call 111. An East Berkshire Direct Dental Line is also available on 03000 24 3251.


Emergency eye treatment is available at King Edward VII Hospital in Windsor on 01753 860441

Eye Casualty for injuries that have occurred within the last 48 hours are also available at Royal Berkshire Hospital in Reading on: 0118 322 8855.



Pharmacies can now provide a far wider range of advice and over the counter medicines than most people realise. So for anything minor or non-urgent, pop along to see your local pharmacist to see what they say.


District & Community Nurses

The District Nurse Service is available 7 days a week for those patients who are unable to visit their GP surgery on 0844 406 0979.


Remember, this is a brief guide. For more information, please click on the links above.