How do I contact a Doctor outside normal surgery hours?

If you or a family member has a medical condition that cannot wait until your usual surgery is open, you should call 111.

If it is a life-threatening emergency please dial 999 and ask for an Ambulance.

What happens next?

Your call will be answered by 111 call centre operators. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a primary care centre, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

You may be transferred to speak to a Doctor or nurse over the phone, they may book you an appointment at a Primary Care Centre or Urgent Care Centre, they may suggest that you visit a nearby Walk In Centre or Minor Injuries Unit without an appointment, you may be offered a home visit by a GP or you may be encouraged to see your own GP or Pharmacist.

Going to a Primary Care Centre

If during your telephone conversation it is decided that the best course of action is for you to see an Out of Hours doctor face to face,  arrangements might be made for you to visit a Primary Care Centre.  These are not walk-in centres – you must have made arrangements via 111 to be seen at a primary care centre before attending. The doctor will give you a time to attend the primary care centre. Within this time, patients are generally seen in order of arrival unless their medical condition is urgent.

At present, the NHS cannot take patients from home to the primary care centres or reimburse the cost of attending. Most people without a car of their own rely on family members, friends, neighbours or taxis to get to the centres.

EBPC operates out of three Primary Care Centres in East Berkshire. For travel information, please click on the centre you require:

Going to an Urgent Care Centre

If during your telephone conversation it is decided that the best course of action is for you to see a nurse and get quick treatment for a minor injury or ailment,  arrangements might be made for you to visit an Urgent Care Centre.  These are not like Primary Care Centers as the injury or ailment you have should be less than 48 hours old or your symptoms should have appeared within the last 48 hours. You will be given a time to attend the Urgent Care Centre. Within this time, patients are generally seen in order of arrival unless their medical condition is urgent.

EBPCOOH operate an Urgent Care Centre in St Marks Hospital in Maidenhead, for travel information click below.

There is also an Urgent Care Centre at Brants Bridge Healthspace in Bracknell on the Ground Floor. This service is not provided by EBPCOOH.

Going to a Walk in Centre or Minor Injuries Unit

If during your telephone conversation it is decided that the best course of action is for you to go to a Walkin Centre or Minor Injuries Unit, you will be allowed to go along at a time of your choosing as these Centres do not require pre-booked appointments.

There is and a Walk In Centre at Upton Hospital in Slough. This service is not provided by EBPCOOH.

Finding a Doctor

Your local doctors’ surgery (or GP Surgery) provides a wide range of family health services, including advice on health problems, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services. Most surgeries can also provide family planning/contraception services, care during pregnancy, child health checks and immunisations, health screening services, such as smear tests and well person checks, and minor operations and procedures.

You can find a doctor in your area by clicking on the link below and selecting GPs. Key in your postcode in the box provided and you will be directed to a list of the doctors’ surgeries nearest to your address:

Click here to find your nearest doctors’ surgery.

If you or a family member has a medical condition that cannot wait until your usual surgery is open, please dial 111 on your telephone keypad.

If it is a life-threatening emergency please dial 999 and ask for an Ambulance.