You Said…

Thank you for sending in your comments about our services, we use them to make the service better for everyone. Here’s a selection of things you said about EBPCOOH’s Services this year. You might notice we’ve already put some of your suggestions in place.

 

About Herschel Primary Care Centre in Slough

“I like and prefer coming to this primary care centre, especially for my kids, because it gets very quick to see the doctor and save our time when completed to Walk-In Centre Thanks.”

“Very prompt and good service.”

“Excellent service and level of care provided as usual really really good. Thankyou.”

“Very thorough examination. Great service and very informative and polite.”

“Very professional service, would highly recommend.”

“It was quick and professional. The doctor was very caring.”

“I have been here at Hershel before and ask specifically to come here if needed or advised by 111 and doctors. I think that the way this works is excellent – making an appointment before arriving as this saves waiting around if patient is unwell thus avoiding spreading infections too. In reception area there is a very large, professionally printed sign in Polish advertising services available. Perhaps a similar one could be put up in English to highlight services offered? (Just asked and its for private patients) Nice clean waiting room that is bright. Impressive screen welcoming patients and giving instructions on how to check in.”

“Very good service, it should be recommended to everybody with mild/moderate conditions instead of attending A&E.”

“I was very pleased that I could attend this centre whilst my own GP surgery was closed and that I did not need to attend A&E and wait hours and waste valuable time for emergencies at the hospital. It is convenient especially with small children and babies who are very unsettled and cant wait for GP surgery to open or go to hospital especially for things like ear/chest infections. I would definitely recommend this service”

Excellent service but maybe avoid repetition to other doctors notes should be accessible to all healthcare professionals. e.g. when calling 111, NHS direct you explain symptoms to them then a out of hours doctor calls you to explain to them then the doctor at the centre this process can be avoided by notes accessible to all”

Would be better if there was a centre in Windsor available

 

About St Marks Urgent Care Centre in Maidenhead

 

Just to say extremely pleased with service. I have had to use it for my children on a few occasions and know they will be treated with patience and compassion and professionalism. Thank You.”

Pleasantly surprised, as not used before.”

First class service. Excellent nurse, very helpful with problem and great advice for preventing further problems.”

The service provided was excellent. Staff very helpful from start to end. Very polite and helpful. Premises very clean. Very calm atmosphere considering the number of patients visitng. This aided by the staff carrying out their job in a calm and professional manner. Excellent would recommend St Marks to all who needed urgent care.”

Very important service. We value it greatly as a family. we are hoping it continues to be well used.”

 

About Brants Bridge Primary Care Centre in Bracknell

 

Very informative doctor.  Lovely natured.  Good experience.”

“The staff are very polite and helpful.”

“Excellent service – especially for kids.”

 

About King Edward VII Primary Care Centre in Windsor

” was very happy with how quickly I was given an appointment and seen by the doctor. Doctor was lovely”

“A wonderful service – fast, efficient, polite and professional.  A huge improvement on waiting in A&E (the alternative) and a great deal faster.  I’m thrilled to know the service exists, though hope we won’t need to use it again!”

“Wonderful service.  Very convenient for Windsor residents.”

“Very good experience – was given the help I needed – Thank you!”

“The staff were really good!”

“A wonderful service – fast, efficient, polite and professional. A huge improvement on waiting in A&E (the alternative) and a great deal faster. I’m thrilled to know the service exists, though hope we won’t need to use it again!”

“I was very happy with how quickly I was given an appointment and seen by the doctor. Doctor was lovely.”

 

About St Marks Primary Care Centre in Maidenhead

 “So grateful we have this excellent service in our local area.  Thank you.”

Staff are very good, doctor is very friendly.”

Was seen to very quick, from the lady behind the desk to the doctor they were very polite and very pleasant nice to see when you walk into the hospital

Excellent service, could not have asked for anything more”

Excellent service each time, very polite. Would recommend to family and friends

We had the advice and the reassurance we needed. What a good doctor. Thank you.”

“So grateful we have this excellent service in our local area. Thank you”