Self Care

There are a number of services available if you are unwell and it is important that you choose the right service for you.

 NHS 111

The new NHS 111 service was launched in Berkshire in July 2013. It is available 24 hours a day, 365 days a year to help you access the care you need, any time, any day.

The service in Berkshire is being run by the South Central Ambulance Service who are local experts. On dialling 111 callers will be put through to a team of highly trained advisers, and experienced nurses and paramedics, receive a clinical assessment and be directed to the local service that can help them best at that time. This may be the nearest pharmacy, direction to an appropriate service such as the GP Out of Hours Service or even dispatching an ambulance if required.

There will be only three numbers you need to know;

  • 999 for life-threatening emergencies
  • Your GP surgery for routine health conditions
  • 111 for urgent / unplanned health conditions or when you are unsure of which service to use.
Remember:  Call 111 when it’s less urgent than 999


Pharmacists are trained professionals who use their clinical expertise together with their practical knowledge to ensure the safe supply and use of medicines by patients and members of the public. They can offer advice on medicines and how to take them, they can also offer advice on common complaints such as coughs, colds, aches and pains, and other health issues, such as healthy eating and giving up smoking. Please click here to find a pharmacy outside of normal opening hours.

Your pharmacist can help you with the following

  • emergency contraception
  • truss fittings
  • incontinence supplies
  • needle exchange and supervised drug administration
  • pregnancy testing
  • stop smoking services
  • Medicines Use Reviews
  • chlamydia screening and treatment
  • weight management
They can also give you sound and confidential advice on
  • bugs and viruses
  • minor injuries
  • tummy troubles
  • women’s health
  • skin conditions
  • allergies
  • aches and pains
  • children’s problem

In the case of minor ailments and advice on medicines, your pharmacist could sometimes save you making a trip to the GP.

GP Surgery

Your local GP surgery (doctors surgery) provides a wide range of family health services, including: advice on health problems, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services.

GPs look after the health of people in their local community and deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out simple surgical operations.

GPs usually work with a team including nurses, health visitors and midwives, as well as a range of other health professionals such as physiotherapists and occupational therapists. If a GP cannot deal with your problem themselves, they’ll usually refer you to a hospital for tests, treatment or to see a consultant with specialist knowledge.

To use the services at the GP Surgery and get appointments with the doctor you must register with a GP surgery of your choice. To find out more about registering with a GP go to NHS Choices.

GP Surgery Out of Hours

All GP Surgeries have an emergency service for when the surgery is closed. This GP Out of Hours Service is for urgent medical problems that cannot wait until normal surgery opening hours.

If your problem is a life-threatening emergency please call 999 and ask for an Ambulance

For anything else, please dial 111 on your telephone keypad

Slough Walk-In Centre

The Slough Walk-in Centre is managed by the Slough Clinical Commissioning Group. It offers fast and convenient access to local NHS advice, information and treatment. These services are provided by experienced nurses. Treatment is provided for minor injuries and illnesses such as sprains, coughs, colds and flu.

Slough Walk in Centre
Upton Hospital
Albert Street
Tel: 01753 635505

Please note that the centre does not treat children under the age of 2 years old.

Opening hours are:

Monday-Friday 7.00am to 8.00pm
Saturday & Sunday 9.00am to 5.00pm

  • For map, click here
  • To plan your route, click here

Urgent Care Centre, Bracknell

An Urgent Care Centre operates out of the Royal Berkshire Clinic in Bracknell

Royal Berkshire Bracknell Clinic
Eastern Gate
Brants Bridge Road (off Broad Lane)
RG12 9BQ

Opening times are:

From 8.00am to 8.00pm daily.

This service is staffed by Nurses and a doctor and will treat most injuries and illnesses that are urgent but not life threatening. For example sprains and strains, broken bones, minor burns and scalds, minor head injuries, bites and stings, persistent coughs, severe sore throats, rashes, infections and sudden worsening of long term conditions.

If you are unsure whether to use the Urgent Care Centre, please call 01344 551100  for advice.

For map, click here

  • To plan your route, click here

 Urgent Care Centre, Maidenhead

St Marks Hospital, Maidenhead now has an Urgent Care Centre (UCC) which runs alongside the outpatients’ department.  The centre is run by East Berkshire Primary Care Out of Hours Service and provides a real alternative to Accident & Emergency for minor injuries and ailments. A limited x-ray service is also available.

Please note that the UCC can only provide treatment within 48 hours of injury or onset of symptoms.

Opening hours are:

  • 8.30am – 5.00pm Monday – Friday
  • 9.00am – 1.00pm Weekends
  • 9.00am – 1.00pm Bank Holidays

If you are unsure whether to use the Urgent Care Centre, please call 0300 024 2000 for advice.

  • For map, click here
  • To plan your route, click here
  • For directions, click here

A&E (Accident and Emergency)

If you or someone you know are seriously ill  or have a life-threatening problem you should either go to your local hospital’s Accident and Emergency Department (A&E) or dial 999 for an emergency ambulance.

Local hospitals with Accident and Emergency Departments are:

Wexham Park Hospital, Slough – 01753 633 000

Frimley Park Hospital, Camberley – 01276 604 604

The Royal Berkshire Hospital, Reading – 0118 987 5111

You may also click here for your nearest A&E where you will need to select A&E, Minor injury units, Walk in centres. You will be asked to fill in your postcode and will then be directed to the Emergency Department nearest to your address.

Useful Websites

Windsor Ascot and Maidenhead CCG –

Slough CCG –

Bracknell and Ascot CCG –

Berkshire Carers Service –

NHS Choices –

NHS Stop Smoking –

Department of Health –

Samaritans –

Alcoholics Anonymous –

Counseling Directory –